Ozlo Sleepbuds

I really loved these when they worked! The are super comfortable and have been a great asset for me to get a better night's sleep. I was an early adopter purchasing through Indiegogo in April 24, receiving them in July. From the start, the earbuds have been a bit glitchy in connecting and charging the right or the left bud. I had expected some bugs as they worked through the early launch. Initially their help desk was very responsive to requests with quick follow-up. After 15 months of use, the earbuds now will not pair with my iphone. I tried every prompt, resetting to factory settings, the usual drill that I have become accustomed to walking through. When that failed, I reached out to customer service. They provided two additional options. Neither of these worked. Support as now fallen silent. I've now returned to my trusty Airpod Pros. If you expect a $300 device to last more than 15 mins, I would recommend that you consider another option.

Like others I was very disappointed that Bose had stopped manufacturing their equivalent of Sleepbuds but delighted Ozlo was a viable alternative. I am delighted with them especially as our teenage daughter has worked out how I can play podcasts to fall asleep to which then switches to white noise sounds which cancels out my husband’s frequent and noisy snoring! They are fabulous! The only downside is that our daughter wants a pair now so she can sleep better - she has Autism and ADHD and sleep is a frequent challenge for her as her mind is constantly processing thoughts. Given their cost, she’s going to have to wait until Christmas but I think she’ll be OK with that.

Think twice before purchasing and if you do, pay attention to the 30 day return window. I was able to use the buds once and they seemed promising. However after one use they stopped working and the case kept draining battery even though the buds weren’t in use. Support was so slow to respond and I had to send follow up emails each time to get a response. Eventually they agreed the unit was defective and offered a replacement. However, due to their slow response times my 30 day return period was about to expire. I couldn’t be sure I wanted to keep them since they only worked for one night. Support refused to extend the return period based on shipping the replacement unit. Their only suggestion was to return my pair and place a new order. That’s an absolutely ridiculous response given that they sent me a defective unit. They also wasted two weeks of my 30 day return period because it took two days each time to get a response from support each time their suggested fixes didn’t work. I can’t recommend and won’t be buying a new unit to replace the defective one.